Your privacy matters to us
At UK Online Meds, we understand that your health information is personal. We are committed to protecting your privacy and keeping your information secure whenever you use our website or healthcare services.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices you have regarding your personal information.
🔐 Your Information. Protected.
We take the security and confidentiality of your information seriously. Whether you’re completing a health assessment, contacting our support team or managing an order, we aim to handle your information responsibly and transparently.
What Information Do We Collect?
Depending on how you use our services, we may collect:
- Personal details — such as your name, date of birth and contact information.
- Health information — including medical history, symptoms, current medicines and consultation information.
- Order information — including prescription, treatment and delivery details.
- Payment information — information needed to process your transactions.
- Technical information — such as device, browser and website usage information.
- Communication details — information you provide when contacting our support team.
Health information is particularly sensitive and receives additional protection under UK data protection law. ICO guidance on special category data
Why Do We Use Your Information?
We use your information where necessary to provide and improve our services, including to:
✓ Provide healthcare services
Process assessments, consultations and appropriate treatment.
✓ Manage prescriptions and orders
Work with relevant healthcare professionals and pharmacies where necessary.
✓ Deliver your medicines
Provide the information required to arrange delivery to your chosen address.
✓ Support our patients
Respond to enquiries and provide assistance with your account or order.
✓ Keep our services secure
Help prevent fraud, misuse and unauthorised access.
✓ Meet our legal obligations
Maintain records and comply with applicable UK healthcare, pharmacy and data protection requirements.
We process personal information only where we have an appropriate lawful basis under applicable data protection law. ICO — Lawfulness, fairness and transparency
Who May Receive Your Information?
To provide our services, relevant information may need to be shared with trusted parties, including:
- Healthcare professionals and prescribers
- Registered pharmacies involved in dispensing medicines
- Delivery providers
- Payment providers
- Technology and service providers
- Regulators or authorities where legally required
We only share information when there is an appropriate legal basis and when it is necessary for the relevant purpose.
🛡️ How We Protect Your Information
We use appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we take reasonable steps to protect your information, no internet-based service can guarantee complete security.
How Long Do We Keep Your Information?
We keep your information only for as long as necessary for the relevant purposes, including where we are required to retain information to meet legal, regulatory, healthcare or accounting obligations.
Different types of information may be retained for different periods.
Your Privacy Rights
Depending on your circumstances, you may have rights under UK data protection law, including the right to:
- Access your personal information
- Correct inaccurate information
- Request restriction of processing
- Object to certain processing
- Request deletion where applicable
- Request data portability where applicable
Some rights are subject to legal conditions and exemptions. ICO — Individual rights
To exercise your rights, contact us using the details below.
🍪 Cookies
We may use cookies and similar technologies to help our website function, understand how visitors use our services and improve your experience.
For more information, please see our Cookie Policy.
Changes to This Policy
We may occasionally update this Privacy Policy to reflect changes to our services, technology or legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
Questions About Your Privacy?
We’re here to help.
If you have a question about how UK Online Meds handles your personal information, please contact our privacy team: